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Communication Skills

March 6 - March 7

Location: Sandman Hotel Victoria
Address: 2852 Douglas Street
Time: 8:00 AM - 4:30 PM
Website: View Website

1969-12-31 08:00:00 1969-12-31 16:30:00 America/Vancouver Communication Skills This Gold Seal Certified Course is designed to improve skills in communication for supervisors and management in the office and in the field. Sandman Hotel Victoria [email protected]

This Gold Seal Certified Course is designed to improve skills in communication for supervisors and management in the office and in the field.

Participants will be able to identify and practice skills needed for effective communication and learn about barriers to communication. They will also learn about different communication styles and identify what their dominant style is as well as how to deal with people who have a different style of communication.

The course material also provides insight about anger and how to manage it as well as help develop the skills required to supervise others.

The course will also cover the following:
• Effective Leadership through Communication Skills
• Dealing with Difficult People, Conflict and Confrontation
• Assertive Training and Speaking Skills
• Communicating Motivation
• Communication through Body Language
• Managing a Good Impression to Clients
• Constructive Use of Anger and Persuasion Skills
• Anger and Conflict Management Skills
• Communicating Discipline and Termination
• Resolving Disputes through Communication
• How to Prepare for and Facilitate Meetings
• Communication through Writing Skills
• Drafting and Preparing Proper Reports and Correspondence
• Communicating Teamwork to Staff and Workers

To receive your CPD accredited certificate you must complete the online portion after the 2 day course.





 
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